A Good Reason To Have The Concierge Service!
My wife was recently traveling to a meeting while driving on interstate 94. Unbeknown to her as she approached Minneapolis, major construction had begun that morning. As she approached, a construction exit sign ushered all traffic off the highway and dumped them into the city.
The sign stated to exit now. Without further notice, she found herself in downtown traffic jam with hundreds of other cars and no detour signs to assist with directions. Her meeting was scheduled for 8:30 sharp. She was now in a bind as time was becoming compressed. She did not have a map and without any signage, traffic was a mess. Without missing a step, she picked up her phone and called her concierge from our favorite travel and vacation booking website.
If you are unfamiliar with this perk, let me tell you briefly about it. As you will see, it’s awesome. Every time anyone books airfare through this site, you automatically receive 30 minutes of free concierge service, and as a frequent traveler… she has acquired lots of time. This concierge service is there to assist you 24/7 with most anything you may need.
Now, returning to the story, she is on the phone talking to the concierge. He is calm, and calming her down too all the while beginning to understand what is at issue. Timing was everything at this point and he knew just what to do.
The concierge looked at the Minnesota department of transportation web site for construction delays and found none to be listed for my wife’s location. She gave him her exact location, and then methodically step-by-step gave her directions around the city. She asked him to stay on the phone with her until she was again on the interstate headed in the right direction.
It took her 30 minutes to maneuver through the city. What’s really impressive is that the concierge stayed with her the entire time. This reassured her that someone was there to help. Are you getting this? That’s Priceless!
I have to say, we are both sold on this travel and vacation booking website. Not only do we get the best deals by booking all our travel on it, but the customer service is second to none! We are life long customers. Thank you Rovia!
PH
Learn more about booking your next vacation here atvacation. Stop by Paul Horsley’s recommended travel and booking website where you can learn more about the benefits of being a preferred customer herepreferred and enjoy the free perks.
July 28, 2010 No Comments